Communicat-O is a Salesforce Texting App that connects the user to their mobile customers on messaging apps of their choice – WhatsApp, WeChat, Viber, etc. The tool helps to link the customer’s selected social media apps such as Facebook messenger or even SMS with one UI and thus, helps them stay in touch with them at any time of the day. The users do not need to add any new apps to their mobile devices.
Communicat-O works as a support service and offers many solutions, such as:
- Two-way conversational messaging: Users can connect with Communicat-O at any time whether they are at home, at work or in transit. They can also receive messages in the form of push messages and in-line replies. This Salesforce Multichannel Communication App can be used for sending SMS/MMS; message conversation (Standard and Object); clickable message configurations; creating and editing templates including cross-object templates; sending alerts & notifications; platform, community, sales, service, and marketing cloud – all of which support two-way conversational messaging.
The app enables users to get time-bound and apt responses to their queries. The resulting improvement in user experiences drives greater ROI.
- Improvement in agent productivity: Sales and service agents can save time and effort by accessing all the channels – SMS, social media, and chats – all through one platform. This is like getting a bird’ eye view of all customer engagement channels. With a clear idea of the customer’s problem, the agents can find fast and accurate solutions. Agents can also handle several simultaneous messages in one place with ease. As an extra benefit, managers can oversee their entire team’s activity and raise flags on conversations that require help or amendment. Thus, the overall productivity and efficiency of the organization get an impactful fillip.
- Reduction in operational cost: The scalability of problem-solving increases as agents can handle simultaneous cases at one go and the operational costs for the company are reduced. The efficiency of operations remains high. Furthermore, the process of agent transfers becomes smooth and hassle-free as the data and frequently asked questions can be easily curated. Through the Salesforce SMS integration, any business can save a good amount in expenses associated with voice-call channels, because text-messaging costs are only one-fourth of the voice-call channels.
- Easy and fast set-up: Implementing Communicat-O is an easy and fast process in comparison to other service channels. You can set up this Salesforce Social Media Messaging system in just a few hours. After that, the entire customer onboarding process takes just a few days.
Communicat-O, a powerful Salesforce Social Media Messaging System, enables you to elevate the quality of customer interactions on any platform or channel of their choosing. A robust Salesforce native, this tool seamlessly integrates with Salesforce and other important business apps and enables you to gain full visibility into your customer profiles. Combined with automation, AI and real-time, actionable insights, Communicat-O empowers you to craft personalized, engaging, and authentic conversations, and drive business results.