Top 5 Strategies to Boost Social Media ROI with Live Chat
Live chats on social media enable customers to quickly connect with the brand and get their queries resolved or complaints addressed. With social media chat tools that integrate with Salesforce, it is possible to boost the overall social media ROI. Here are the strategies to boost social media ROI with live chat. Live chat integration […]
How SMS Marketing Can Help In Your Business?
SMS is an easily accessible, short and direct medium to reach the customers’ inboxes. SMS marketing has one of the best customer engagement rates across the customer lifecycle with the brand. It is a potent tool that must feature in your multi-channel marketing mix. With intelligent bulk SMS marketing and multichannel messaging tools […]
3 Tips for Maximizing Modern Conversation Channels to Grow Your Small Business
When new-age customers engage with your business or brand, they expect an open, prompt, transparent and real-time communicational channel. As a small business, it is understandable that you have limited resources and finances to track social media and deploy a highly sophisticated communication system for your customers. The good news is that you can still […]
6 Steps to Build an Effective Social Media Messaging Strategy
With the beginning of the year 2021, many brands will be looking to take their social media messaging game a notch higher. The key to getting heard on social media lies in engaging customers with an effective communication strategy. A brand’s social media messaging strategy articulates what the brand strives to be and how it […]
Integrating Salesforce with Social Media Profiles
GlobalWebIndex’s Social Media Trends 2021 report reveals that 43% of buyers research products online via social networks and 23% of buyers believe that lots of likes and good comments would increase their chance of purchase. These numbers highlight the need for your business to have deeper and continuous engagement with customers on your social media […]
How to communicate with customers during uncertain times?
The COVID-19 pandemic has brought to light, the need for a sound crisis communication plan. By keeping such a plan ready, businesses can quickly reach their customers, staff, and other stakeholders. It can also buy them some time to align themselves to the changes. The key is to create a crisis communication plan that extends […]
How to Launch a Mutichannel Messaging Program from Your Salesforce CRM
Real-time social media monitoring and communication across all your digital channels is a paramount factor in customer service today. Customers expect timely (rather instant!) responses and resolutions. If your business can’t give them what they want, they are likely to switch to your competitor. Multichannel messaging program for Salesforce with real-time social media monitoring can easily […]
Best Social Media Tool to Integrate with Salesforce CRM
Social media has become an indispensable element in the modern marketing mix. With millions of online users, it is a powerful medium to influence a brand’s image. However, companies can easily get lost in the sea of social platforms. Therefore, it is important that marketers use an integrated platform for social media messaging, better known […]